Refund policy

No Returns (Change of Mind)

Due to the perishable nature of our fresh doughnuts and buns, we are unable to accept returns once they have left our bakery.

We do not offer refunds or exchanges for change of mind, taste preferences, or incorrect orders placed by the customer.

Faulty or Damaged Products

Your statutory consumer rights still apply. If your order arrives and there is a problem with your order, please contact us within 24 hours of delivery/collection.

To help us resolve the issue, please provide:
a) Your order number/proof of purchase;
b) Photos of the issue;
c) A description of the problem.

Remedies for Valid Complaints

If we confirm the fault, we will offer one of the following, at our discretion:
a) A full refund
b) Replacement of the affected products
c) A credit note/voucher for future use

Refunds will be issued via the same payment method you used to pay, unless otherwise agreed.

We will process refunds / replacements without undue delay, and within 14 days of agreeing the customer is entitled to a refund, wherever possible, in line with the Consumer Rights Act. Legislation.gov.uk

Limits & Exclusions

We are not liable for damage resulting from incorrect storage after delivery/collection (e.g., if doughnuts have gone stale because they were left out too long).

We reserve the right to request the return of a faulty product (or evidence thereof) before issuing a refund or replacement, but we understand that for perishable food, this may not always be feasible.

How to Contact Us

Please contact us via info@crazydayzdoughnuts.co.uk if there is an issue with your order.

Provide your order reference, date of purchase, and description / photos of the issue.

Statutory Rights

This policy is in addition to your statutory consumer rights under the Consumer Rights Act 2015. Nothing in this policy is intended to limit or override those rights..